What Will I Learn
- How to built rapport with customers
- Managing customer’s expectations
- Meeting customer’s needs and wants
- How to manage channels
- Managing customer touch points
- Retaining and customer loyalty
Problems at Work
- Unable to understand what customers wants
- Unable to deliver products and services in a timely manner
- Unable to develop positive business relationship with customers
- Unable to attract lost customers
What will I Achieve
- Develop Customer Charter
- Making customer management a culture in the organization
- Creating a sense of urgency in serving customers
- Creating satisfied customers
- Customer retention strategies
- Creating customer loyalty packages
- Strategic Customer Management
- How to create customer loyalty
- Customer Segmentation Management
- Advertising and Promotions Management
- Executives
- 2 or 3 days
