What Will I Learn
- To introduce the mind-set of a world class customer service staff.
- Serving with passion.
- Handling difficult customers.
- Managing emotions with challenging customers.
- How to create happy customers.
Problems at Work
- Rude to customers.
- Never smile at customers.
- Loss of focus when serving customers.
- High levels of customer complaints.
- Not interested to serve customers.
- Attitude problem.
What will I Achieve
- Providing world class customer service.
- Serving from the heart.
- Going the extra-mile for the customer.
- Being a service Ambassador.
- Customer experience like never before.
- Customer Service for Front Liners.
- Superior Telephone Techniques.
- Customer Service Ambassadors.
- Grooming and Etiquette for Customer Service Staff.
- Customer service for OKU.
- Service Culture & Transformation.
- All front liners.
- All employees & marketing staff.
- Executives and Senior Non- Executives.
- Customer Service Staff.
- Customer Service Staff.
- Executives.
- 1 OR 2 days
